Shipping Policy

Welcome to HerbHaven. We are committed to delivering your orders safely and on time. Please read our Shipping Policy below.

Order Processing

• Orders are processed within 1–2 business days after payment confirmation.
• Orders placed on Sundays or public holidays will be processed on the next business day.
• During peak seasons or promotional sales, processing times may be slightly longer.

Shipping Time

Estimated delivery times within India:

• Metro Cities: 2–5 business days
• Other Cities & Towns: 3–7 business days
• Remote Areas: 5–10 business days

Please note that delivery times are estimates and may vary depending on your location and courier service availability.

Shipping Charges

• Free Shipping on eligible orders, as displayed during checkout.
• Any applicable shipping charges will be clearly shown before you complete your purchase.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with your tracking details (where available), allowing you to monitor your shipment.

Delivery

Please ensure that the shipping address and contact information provided during checkout are accurate. HerbHaven is not responsible for delays or failed deliveries resulting from incorrect or incomplete address details.

If delivery is unsuccessful due to the recipient being unavailable or an incorrect address, additional shipping charges may apply for re-delivery.

Delays

While we work with trusted courier partners, delivery may occasionally be delayed due to:

• Weather conditions
• Public holidays
• Natural disasters
• Transport disruptions
• High order volumes
• Other circumstances beyond our control

We appreciate your patience if such delays occur.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery with your order number and clear photos of the package and product. We will review your request and arrange a replacement or other appropriate resolution where applicable.