Return & Refund Policy

Welcome to HerbHaven. Your satisfaction is important to us. Please read our Return & Refund Policy carefully before making a purchase.

Returns

Due to the nature of our skincare products and for hygiene and safety reasons, we do not accept returns of opened or used products.

You may request a return only if:

• The product is damaged during delivery.
• You receive the wrong product.
• The product is defective upon arrival.

To be eligible, you must contact us within 48 hours of receiving your order and provide:

• Your order number
• Clear photos or a video of the product and packaging
• A brief description of the issue

Refunds

Once your request is reviewed and approved, your refund will be processed to your original payment method within 5–7 business days.

If you paid using Cash on Delivery (COD), our support team will contact you to arrange the refund.

Replacement Policy

If your product arrives damaged or you receive an incorrect item, we will offer a replacement at no additional cost, subject to stock availability.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or used products
• Products damaged due to misuse or improper storage
• Products returned without proof of purchase
• Requests made after 48 hours of delivery

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled.